Refund Policy


Please note that the Consumer Protection (Distance Selling) Regulations 2000 ‘cooling off’ periods do not apply to the sale of tickets. As such, you have no general right to withdraw from the Contract, whether you are a consumer or not. This clause does not affect your statutory rights.

If a Show is cancelled or postponed due to unavoidable circumstances we will reimburse the full cost of the Tickets.

We are not responsible for indirect losses which happen as a side effect of a show being cancelled or postponed including but not limited to, loss accommodation or travel costs.

Our refund policy is as follows:

  • €2.50 admin fee payable for any ticket cancelation up to 7 days prior to the event date.
  • 50% admin fee payable for cancellations between 7 days and 2 days prior to the event.
  • 100% cancellation fee 48 hours or less prior to the event.

To request a refund simply email with details of the following:

  • Name booking made under.
  • Date and name of the venue.
  • Email address used for the booking.
  • How many tickets you wish to cancel.


Once your request is received, we will notify you of the approval or rejection of your refund and the admin costs involved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Need help?

Contact us at for questions related to refunds

Transport Inclusive Pickup Days

Please note the following transport days of operation:

El Medano, Golf del Sur , Costa del Silencio, or Punta Del Rey - Monday Show

Los Gigantes, Puerto Santiago, Playa La Arena, Callao Salvaje, Playa Paraiso - Wednesday Show

All other resorts - All Shows

Transport is NOT available from Puerto De la Cruz

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